Welcome to Climatrol Air® FAQ Section
North Georgia’s Best Rated HVAC Company!
Welcome to Climatrol Air®
FAQ Section
North Georgia’s Best
Rated HVAC Company!
Rated HVAC Company!
Call Now for Same Day HVAC Service!
We are sincerely dedicated to all aspects of indoor comfort. We pledge to deliver a professional experience, led by NATE-certified technicians who utilize the finest materials, ensuring your satisfaction at the guaranteed best value. Schedule by phone or online for immediate service.
Schedule by Phone:
(706) 972-2041
Whether you’re a new homeowner, someone dealing with an HVAC hiccup, or just the curious type, we’ve got you. We’ve compiled the most burning (or cooling, heh!) questions our HVAC gurus often get. Let’s jump in!
Phew! That was a deep dive, wasn’t it? If you’ve got more questions or need clarity on something, don’t hesitate to reach out. Remember, a well-informed decision is always the best one. Stay comfy!
We Repair All Brands
Heating & Cooling Repairs
$69 Service Call
(706) 972-2041
Climatrol Air offers the very best Heating and Air repair services for homeowners in North Georgia. We cover from Ball Ground to Hiawassee and the surrounding communities. From minor repairs to full system overhauls, we can get your heating and cooling system back up and running the same day you call!
Our experienced technicians have seen it all, so no matter how big or small the repair may be we’ll get things working just the way they should.From your initial contact, our focus is on providing a seamless experience.
Why Choose Us?
- Experience: From central air and heat pumps to mini-split and ductless systems, our proficiency encompasses all. Regardless of who installed your AC, we can address it.
- Service: With years of industry presence and stellar reviews to vouch for us, we guarantee 100% satisfaction in our services.
- 24/7 Service: Facing an unexpected AC issue? Reach out to us anytime, and rest assured, there are no hidden charges.
- Honest and Transparent: Our dedicated team prioritizes your needs and offers genuine solutions, eliminating any unnecessary upselling.
- Legacy of Trust: As a family-operated business with over 33 years experience, and boasting a 99.99% 5-star review rate, we’ve established a firm foundation of trust with our customers.
- Dedication: We’re driven by a commitment to outstanding customer service and ensuring the utmost care for all our clients.
Schedule a Service Call
HVAC Replacement
With over three decades of hands-on experience, our expertise in furnace and air conditioner installation and replacement is unmatched. We’re proud partners with Carrier, the leading manufacturer in the HVAC industry. This collaboration ensures that you receive a state-of-the-art, energy-efficient system crafted from premium-grade materials designed for longevity.
Carrier Factory Authorized Dealer
Choosing a Carrier® Factory Authorized Dealer for your air conditioning needs means you’re getting more than just expert service; you’re getting a promise of excellence and trust. These dealers are not just any HVAC service providers. They’re part of a select group that embodies the legacy of Willis Carrier, the pioneer of modern air conditioning.
When you see a Carrier® Factory Authorized Dealer, you’re looking at a team that’s committed to the highest standards ofac-replacement-vertical-500×1501.jpg quality and customer satisfaction. They’ve gone through extensive education, training, and certification to ensure they deliver top-notch service.
This means they’re not just experts in handling Carrier equipment; they’re dedicated to improving their business practices at every level to enhance your experience with the Carrier brand.
A Factory Authorized Dealer is a symbol of excellence. These dealers have proven their ability to consistently meet rigorous standards, not just in selling and servicing Carrier equipment, but in upholding a level of integrity and standards that you, as a customer, can trust.
Remember, less than 3% of Carrier dealers nationwide achieve and maintain the prestigious “Factory Authorized Dealer” status. So when you choose one, you’re choosing a team recognized for their exceptional performance and commitment to delivering real, reliable service every day.
From upgrading older models to introducing powerful, energy-efficient units in new spaces, residents from Ball Ground Ga to Hiawassee, Ga and neighboring North Georgia communities can rely on us for impeccable HVAC installations and replacement.
Our Heating and Air Installation Process
A comprehensive inspection of your current system will be conducted, followed by a candid discussion about its condition. Should a replacement be your chosen route, rest assured, we’ll guide you to the perfect fit for your home.
- Getting Started: First things first, we’ll have a friendly chat to understand what you need. We’ll talk about whether fixing your current unit is the best move, how much you’re looking to spend, your lifestyle, how big your place is, and just how cozy you want to be. We’ll also show you how much you could save with a shiny new, energy-saving model.
- Setting the Date: After you’ve picked the system that feels right for you, we’ll schedule a day to set it all up, making sure it’s a day that works best for you.
- Installation Day : On the big day, our team will carefully remove your old unit, making sure we keep your home neat and tidy. Don’t worry about the old system – we’ll take care of disposing it responsibly. Then, we’ll get your new AC up and running, following all the rules and guidelines to make sure it’s perfect for your home.
- Making Sure It’s Perfect: Once everything’s in place, we’ll double-check to make sure your new system is humming along just right. We’ll show you all the cool features of your new AC and how to keep it running smoothly. Plus, we’ll go over the warranty details so you can relax, knowing you’re covered.
Customer Service &
Customer Care
That’s Who We Are.
Climatrol Air, LLC
1298 Old Highway 5, Ellijay
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We have been using Climatrol for years to upgrade and replace our existing systems. We have also used them for our routine service contracts to maintain the performance of our new equipment. So when we recently decided to add a mini-split … More system, they were our go-to contractor. Once again, from start to finish, their expertise, professionalism, and eagerness to provide 100% customer satisfaction can not be matched.
Climatrol Air will remain our HVAC contractor for the duration of our home's existence. Call them. You will not find a better HVAC contractor in the area. -
We were having trouble with our 20 year-old furnace during a particularly cold snap. I called Climatrol and Matt was here within 90 minutes and got it operating but recommended a new much more efficient system. Travis and crew were here … More 3 days later and quickly and professionally installed our new heat pump/ propane unit. After installation Travis helped program the new thermostat and answered all of my questions. Great job and people.
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Zach Henley came out on a service call to address a heating problem. He was very professional and courteous and made sure to explain everything that was going on and what needed to be addressed to resolve the issue. He did an outstanding … More job and I highly recommend him and Climatrol for any HVAC issues you may have.
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Of all the many services companies I have worked with, these people are the best. I had a new HVAC system installed and got 3 quotes from area providers. From day one,
Climatrol was responsive, professional and friendly. They had good advice … More that others did not offer and they and were competitive in price. No high pressure, just suggesting the right solution with the right reasoning behind it. Install went well and the guys were a pleasure to work with. We wrestled with a couple issues with my wifi controller and Climatrol stood by me troubleshooting and working through the support process with the equipment provider. Every interaction gives you the feeling they care about making customers happy. This will go a long way for them. Other HVAC companies could learn a lot here . It’s not complicated. Treat customers well, do what you say you will do and don’t take advantage of people. Climatrol gets it. Highly recommend them. -
Climatrol has given me excellent service in the past, and that's why this past week I called upon them again for help with my heating/ac unit. Travis and the crew that came to my home were so polite and helpful. He explained and … More showed me how to operate my new system and was so patient, as I am a senior citizen. I highly recommend this company.
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I definitely chose the right company. From the first call to quote to installation, each person was amazingly friendly, professional, and competent. They arrived when they said they would and took time to explain things and answer all my … More questions. Climatrol gets my highest recommendation!
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I had to have a unit replaced, Both Chase and Phillip were both very professional and worked efficiently to get the job done smoothly. I had questions about The units inside and the remotes, And Chase answered all of my questions. Would … More highly recommend using them to anyone. Hard working young men and very knowledgeable.
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I recently had a new house built and moved to the north ga mountains. shockingly, had no heat. Enter Matt, the heating and air technician who truly saved the day. From the moment he arrived, Matt was incredibly nice, making what could have … More been a stressful situation much more pleasant. But more than his pleasant demeanor, it was his knowledge that really stood out. He diagnosed the issue quickly and explained everything in a way that was easy to understand. Not only did he get my heat working, but he also ensured the system was efficient and safe. I couldn't recommend Matt enough for anyone needing reliable, friendly, and expert service. He turned my cold new home into a warm, cozy haven.
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Appreciate the efforts of this group especially Chase and Dalton who replaced my HVAC system during the cold snap. Both were very professional and kept me up to date on what was happening. Also very good with directions and familiarity … More with the new system. Thank you!
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We had a minor hvac emergency on a weekend... they communicated very well and in a timely manner. Matt Gunnell was very professional, on time, fixed our problem on the spot & took the time to inspect the rest of our system while he … More was here. Very thankful for him and the company for helping us on a cold winter day, with no heat, and 2 young children inside to keep warm. Thank you.
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Installers, Travis and Phillip, installed my new HVAC unit yesterday, did a great job! They are professional, hard working young men who deserve to be recognized! I highly recommend this business!!
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Zach Henley was a fantastic guy. I called on Christmas eve afternoon and he came within an hour and fixed my furnace. Now I can have a warm Merry Christmas. Thank you Zach for a wonderful job. May God bless you and your company!
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Daniel, Travis and Phillip all did a great job diagnosing and then ultimately changing out our old AC system. Very responsive and efficient. Would gladly use them again and in fact, this is the 2nd full system they’ve done for us on 2 houses. … More Thank you!
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Climatrol Air was absolutely incredible installing our new heating and AC unit. My mother-in-law was the recipient of a holiday giveaway from Climatrol and The Elfaturi Foundation, and she truly couldn't have had a more positive experience. … More It was an incredible blessing for her to receive such a generous gift, and we couldn't be happier with their professionalism, quality of work, or their desire to give back to the community in which the serve. Very well-deserved 5 star review, and we truly can't say enough good things about this company. Thank you all again, so much.
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Very prompt response to urgent call. Technician Zach quickly identified problem missed and not fixed by a different company. Was able to address issue without need to go back for parts. Zach made recommendations to prevent future outages. … More Signed up for service contract based on excellent service and plan to use this organization in the future
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Matt showed up on time, evaluated our system that wasn’t working. Gave us options, we chose a new system. He made sure our primary/ main floor heat pump & propane furnace were in good shape. We are very happy with Climatrol Air so far, … More and look forward to having the new heat pump installed this coming week. Definitely recommend.
November 25, 2024- Travis & his crew came on time, had our new Carrier heat pump & air handler installed & working perfectly. An updated, quiet system for our lift. He Explained the warranty, showed us everything they did, and cleaned up all the old system & removed it. If I could give all these guys (& gals) 10 stars, we would. Excellent service, courteous, personable, knowledgeable, and hard working. We HIGHLY recommend Climatrol for your heating/cooling needs!!! They are awesome. -
Excellent Experience. Zach and Dalton came to do the quote, they were very professional, and I liked how multiple options were given. I shopped 4 companies and not only did Climatrol give the most professional presentation they also gave … More the best price of the four. Just 2 days after I accepted the quote, Travis and Dalton (and a couple others but I didn't get their names) came to do the install! Again, very professional team taking care not to track in dirt. Also, they were patient with my many questions and helped test the aux heat/zoning controller to make sure it was working (even though the controller was not part of the install). A++
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Highly recommend Climatrol Air! We had a service technician out immediately on a Sunday evening when our HVAC unit went down. John gave us our options and had us completely restored with a new unit up and running in less than 2 days. It … More was a blessing to have someone take the time on their Sunday evening and deliver their promise of a wonderful unit and a cool home. Thanks so much to John and to this company for taking care of our home's STAT needs and making it happen so quickly.
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What a great experience with Climatrol Air!
Doug, who seemed excited to have a chance to work with us, gain our trust, and begin a possible lasting business relationship, called back that very evening to set up an estimate meeting with … More Daniel. Daniel was so impressive with his knowledge of their product and services, kind enough to answer all our questions, and willing to take the time to go thru their process step by step.
Climatrol Air was mid-priced of our estimates, products were similar, but the Carrier products offered and after-sale service promise, is what sold us!
Travis, Dalton, and Phillip were so efficient, professional, and mannerly! They had our units swapped out, work areas spotless, and teaching me about this thermostat in record time. Travis went above and beyond in kindness and patience, he knows this business, the products/service they offer, and he has a love for this company. Dalton and Phillip were like busy bees, showing their knowledge of product and work to be done, and smiling while they worked.
We definitely recommend Climatrol Air for all heating and air needs! -
Great company to deal with! Doug came and assessed our needs perfectly. They came as scheduled, and Chase, Travis, Phillip, and the entire crew executed the installation plan perfectly. They were courteous, cleaned up everything, and … More made sure they taught us how to use the system. This company and its people check all the boxes. Highly recommend!
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What wonderful service representatives & company. We would highly recommend this company for your AC/Heating needs! Chad, Dalton, & Philip showed up on time, when they said they would, and were so helpful, professional, & courteous … More when our main AC unit broke. Unfortunately for us it was time for a new unit & this company had us covered! They were quick to respond, the service techs were patient with us older folks & our lack of the latest technology! They took the time to answer all of our questions & made sure we were comfortable with the new unit’s operation. Going forward we will use them for all our AC/Heating needs & questions. We could not be happier!
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Chase and his team were excellent! We had CO leak into our AC from our generator. They came and sealed/masked every part of our ducts. This is our first time using Climatrol and have now signed a service agreement with them. I highly recommend … More this company.
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Climatrol Air team showed up promptly to install a large heat pump system at my home which included a dehumidifier and an air purifier. They worked efficiently and professionally all day in the heat without any complaint. There were 5 … More guys who were all polite, respectful, and considerate of my home and left it spotless after the big job. They took the time to test and make sure all was running properly and answered all questions. I feel fortunate to have contacted them and would highly recommend Climatrol Air for any of your HVAC needs.
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Climatrol has my business because of the integrity and attention to detail of their people. I am a business man and do business with people and not companies. Technicians have been to my house to both service equipment that someone else … More installed and install new equipment. I initiated a service plan with Climatrol because I trust that the work will be done right by the people that represent the company in the field. Thanks to Travis and his partner that installed a Mini Split for me today and to Daniel for earning my trust with a service call during which he reseated a connector rather than changing a bunch of parts that were not needed. As long as Climatrol continues to employ such outstanding people, they will have my business.
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Travis, Dalton, Phillip, Owen and Chase all came to install and redo a terrible "homeowner special". They all were professional and answered any question, explained any changes and were very pleasant to be around. I had two units … More installed and multiple new ducts and registers fixed and brought up to maximum efficiency. Daniel came and was professional and clear with the estimate. For this size of investment I highly recommend Climatrol and any of these awesome techs. They made a stressful situation seamless and very easy! A++++
